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Help with a Federal Agency

As your representative, my office is here to help you receive the answers you need from federal agencies (Social Security, the Department of Veterans Affairs, IRS, USCIS, etc.). With your written authorization, my district office can inquire on your behalf with a federal agency to ensure you receive reliable information. While we cannot guarantee you a favorable outcome, my office will do its best to help you receive a fair and timely response to your problem.

Authorization Form:

The Privacy Act of 1974 (5 U.S.C. § 552a) requires that Members of Congress or their staff have written authorization before they can obtain information about an individual's case.

DIGITALLY FILL OUT, SIGN, AND SUBMIT YOUR REQUEST HERE.

We must have your signature to proceed with your request. Please be sure to include any supporting documents to help with your inquiry.

Table of Contents

  • FAQs
  • State and Local Government Agencies
  • Federal Agencies 

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Federal Casework Frequently Asked Questions

Do you live in Florida’s Ninth Congressional District?

Each Member of Congress has the privilege and responsibility to serve his or her own constituents. If you are unsure if you live in Florida’s Ninth Congressional District, please visit the “Find Your Representative” page here. All you need is your zip code.

Does your case involve a federal agency?

As your federal representative, my office is able to make inquiries about federal agencies. If your case involves the state of Florida, county, local government, your public school district, or other public agencies, please contact your state House member or senator. You can find your state senator’s information here and your state representative’s informationhere.

Does the case you are concerned about involve you?

I must have the written consent of my constituent in order to officially proceed with an inquiry. You may find the authorization form here. I am happy to listen to your concerns regarding a constituent who is having difficulty, but we will first require their written consent. Please contact my district office to outline your concerns and my staff will determine if they can be of any assistance.

Is your situation a legal dispute?

As a member of the legislative branch, I am unable to assist or become involved in a court case or legal dispute. This restriction applies to both civil and criminal matters.

Is your case within the agency’s normal processing time?

Aside from extreme hardship, it is unlikely for your case to be fast-tracked within an agency. If you think your case merits faster processing, please contact my district office and they will help you determine the proper course of action.

Where can I find the authorization form?

You can find the privacy release formhere. Please fill it out and include the following information depending on your case:

  • Your Social Security number for a case involving Social Security;
  • VA claim number for a case with the Department of Veterans Affairs;
  • Taxpayer identification number (Social Security number, if individual) for an Internal Revenue Service problem, etc.;
  • Your address, home phone number, and daytime phone number (if different than home) so that we can obtain any additional information from you that might be necessary;
  • Copies of any related documents or correspondence that you may have from the agency involved

Please Note:

The Privacy Act of 1974 (5 U.S.C. § 552a) requires that Members of Congress or their staff have written authorization before they can obtain information about an individual's case.

We must have your signature to proceed with this type of request.

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State And Local Government Agencies

Local Government Resources for Florida’s Ninth Congressional District 

As your federal representative, my office is able to make inquiries about federal agencies. If your case involves the state of Florida, county or local government, your public school district, or other public agencies, please contact your state representative or senator. You can find your state senator’s informationhere and your state representative’s informationhere. I have also included some other helpful links below.

Federal Government Information Portals:

  • usa.gov – The U.S. government’s official web portal
  • gobiernousa.gov - The U.S. government’s official web portal in Spanish
  • govbenefits.gov – U.S. government assistance programs
  • info.gov – Answers to questions about federal programs, benefits, and services
  • disability.gov – U.S. government’s disability-related information and resources

State Government

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Federal Agencies

Partial List of Federal Agencies 

My office can help you contact the federal agencies included in this list. Please look at their websites before contacting my office as they might have the information you need.

Department of State

  • Consular Affairs
  • Immigrant Visa Processing at Foreign Posts
  • Visitors’ Visas for Foreign Nationals
  • Travel Advisories
  • Passports for U.S. Citizens

Social Security

Medicare

  • Benefits and Appeals
  • Prescription Drug Services
  • Health Plan Choices
  • New, duplicate or Corrected Medicare Card

Veterans Administration

  • Veterans Benefits
  • Veterans Healthcare
  • Burials and Memorials
  • Special Veterans Programs

United States Postal Service

  • Service Delivery Issues
  • Postage Rates and Services
  • Mail Fraud

Consumer Financial Protection Bureau

Department of Labor

  • Wages, Benefits, and Insurance
  • Compliance Assistance
  • Labor Certification
  • Office of Workers Compensation Programs

Department of Defense

Federal Emergency Management Agency (FEMA)

  • Disaster Preparedness and Response
  • National Flood Insurance Program

Transportation Security Administration (TSA)

  • Protecting our Transportation System
  • Airport Screening and No- Fly Lists

Customs and Border Protection (CBP)

  • Border Protection
  • Customs Enforcement
  • Import and Export Restrictions

Immigration and Customs Enforcement (ICE)

  • Enforcement of Immigration and Customs Regulations
  • Detention and Removal of Undocumented Immigrants
  • Smuggling, Illegal Exports, and Trafficking

Citizenship and Immigration Services

  • Citizenship and Immigration Petitions
  • Family Based Petitions
  • Adjustment of Status
  • Immigration Case Status and Processing Times